Terms and conditions

Terms and conditions you agree to by using this website




Consumers (users) are advised to read these terms and conditions carefully.

By using this site (hereby the user), you convey your agreement with these Terms & Conditions and the Privacy Statement. If you do not agree with the terms stated in this agreement or are dissatisfied with starvietnamvisa.com (hereby the site), please direct your complaints to Contact Us page. Failure to comply with these Terms & Conditions may result in legal action and restriction of your ability to access this site. These Terms & Conditions are subject to changes at anytime. Please review this agreement whenever accessing or using this site. You may review the current Agreement prior to initiating a transaction at any time at page. In addition, when using particular Services, you agree that you are subject to any policies or rules which are posted in conjunction with those Services. All such posted policies or rules are hereby incorporated by reference into this Agreement.

Processing time: The processing time for Vietnam visa approval letter by starvietnamvisa.com is 5 working days (normal service), 2 working days (express service) or 1 working day (urgent service) except Saturday and Sunday (weekend) and holiday. The processing time should be started to calculate from the next business day after the documents are sent, and the payment are settled and received by starvietnamvisa.com. starvietnamvisa.com will not be held responsible for any delays, cancellations, financial and other losses due to the Vietnam Immigration Department denial or delay in processing. If you have been rejected Visa to enter Vietnam in the past, you need to apply directly to the Vietnamese embassy/ consulate near you. Please note that we also reserve the right to refuse any visa request/ order.

Fees and Payments: There are no hidden fees. starvietnamvisa.com strive to make all prices as transparent as possible, but we cannot be responsible for any misunderstandings. If you should need to cancel your application, you must contact us by email and phone immediately to prevent any unnecessary cost being incurred. We will refund the amount paid. The transfer or transaction cost need to be covered by the user. Once an application for an Approval letter is being processed (Check order status) by the Immigration Department, we are unable to reimburse you the visa approval-letter service fee.

You agree to pay all fees and charges for the any products or service offered by starvietnamvisa.com or by any other vendor or service provider through starvietnamvisa.com. For the "service fee", you pay starvietnamvisa.com directly in order to get the Visa-approval-letter. For the "stamping fee" you pay to the Immigration offices at Vietnam airports. Requirements and fees related to the processing of Vietnam visas is subject to change, including, but not limited to, application forms and documentation required for visa issuance, which are subject to change without prior notice.

Service Description: While we try to offer reliable data, we cannot promise that the information will always be accurate and up-to-date, and you agree not to hold starvietnamvisa.com or our partner responsible for inaccuracies. You will not hold starvietnamvisa.com responsible for any and all inaccuracies or mistakes in service descriptions, prices, processing times, processing dates, and other information provided on the starvietnamvisa.com website. However, if you should find errors, please inform us through the Contact Us page. Vietnam Immigration Department often changes its requirements and fees without prior notice and changes can take effect immediately.

Cancellation: The Vietnam Immigration Department runs a no refund policy on all Vietnam visa related fees as they charge for work done and not per granted visa. If you should need to cancel your application, you must contact starvietnamvisa.com by email or phone immediately to prevent any unnecessary cost being incurred. We will refund the amount paid. The transfer or transaction cost need to be covered by the user. Once an application for an Approval letter is being processed (Check order status) by the Immigration Department, we are unable to reimburse you the visa approval-letter fee.

It is imperative that you supply us with all the correct information required for your requested visa at the time of your intended departure. starvietnamvisa.com cannot be held responsibility for any visa granted incorrectly or refused entry due to incorrect visa information supplied by you. Though every effort will be made on our part to correct any visa issues prior to departure, no refund will be given in the event of false or incorrect information being supplied at the time of issuance. Therefore, we strongly recommend that you check your order and visa confirmation letter against your passport and personal information prior to departure.

Refund Policy: If for any reason you wish to cancel a service before your information has been processed by starvietnamvisa.com, or before making the payment, you can do so without any penalties or charges by informing us via email or support hotline. You will receive a full refund of any fees paid for this particular service. However, if you decide to cancel after payment and the visa status is changed into "processing" and your visa application information has been sent to the immigration as stated above, no refund will be given and the service will be completed.

Emergency Case: if you should encounter any trouble with the visa at the given airport, please call us immediately in Vietnam, during office hours, through our hotline. If you do not, we will not be in charge of any trouble/refunding later due to this.

Errors: Immigration officers sometimes make mistakes. We suggest that you check the details on the approval letter carefully. If you find any errors on the letter of approval, please inform us immediately by EMAIL. If we do not receive any email for error correction within 3 days from the time we send out the letter of approval or 1 working day before check-in to departure to Vietnam, starvietnamvisa.com cannot be held responsible for any failed applications, declined entries or losses. We promise support within 24 hours during office hours if not agreed otherwise.

If not received visa approval letter within the given time, the customer has to contact us immidiately without any delays. We need at least 1 working days before your check-in to departure to Vietnam to be able to resolve your case. If not received visa approval letter due to customers technicalor users problems (including, but not limited to, wrong given emails or problems with customer's emails or printer, or computer etc.), Starvietnamvisa cannot be held responsible for any cost or losses.

Privacy: Your Information and your activities (including your payments and receipt of payments) through our Service shall not: (a) be false, inaccurate or misleading; (b) be fraudulent or involve the sale of counterfeit or stolen items; (c) consist of providing yourself a cash advance from your credit card (or helping others to do so); (d) infringe on any third party's copyright, patent, trademark, trade secret or other property rights or rights of publicity or privacy; (e) violate any law, statute, ordinance, contract or regulation (including, but not limited to, those governing financial services, consumer protection, unfair competition, antidiscrimination, or false advertising); Please direct your attention to our Privacy policy, by which you also agree to when using this site. The Privacy Policy is a part of this agreement.

Communications: By using this site and our services you give starvietnamvisa.com your express permission to contact you via email, or phone for related services. We do not sell/ share or rent your personal information to third parties for marketing purposes without your consent and we only use your Information as described in the Privacy Policy. We view protection of users' privacy as a very important principle. We understand clearly that you and Your Information are one of our most important assets. We store and process Your Information on computers protected by physical as well as technological security devices.

Security: starvietnamvisa.com is committed to providing the highest level of security and privacy. All transactions of user authentication including credit cards processing are conducted using SSL (Secure Socket Layer) technology, supported by your browser, which encrypts all information that is sent to us. We use third parties to verify and certify our privacy principles to make sure it is secured and liable.

By submitting the application form, you certify that the information you provide is true and correct, and that you have not been rejected visa from entering Vietnam in the past or black-listed by the government. Please make sure your information is correct according to your passport. We may take action against fraud and fake passport details. You are responsible for maintaining the confidentiality of your order ID. You are responsible for all uses of your ID, whether or not authorized by you. You agree to notify us immediately of any unauthorized use of your ID. Please refer to our Privacy Policy for further information.

Trademarks: The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the website owner, and may not be copied, imitated or used, in whole or in part, without the prior written permission of starvietnamvisa.com. In addition, all page headers, custom graphics, button icons, and scripts are service marks, trademarks, and may not be copied, imitated, or used, in whole or in part, without the prior written permission of starvietnamvisa.com.

External Links: External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.

Disclaimers: www.Starvietnamvisa.com is a commercial service, not the official website of Vietnam government or affiliated with Vietnam Government. Starvietnamvisa is a travel and visa agency with expertise in providing visa to vietnam services and related services. We provide the supporting services for visa approval letter application and visa code. If you wish to use another way to apply for Vietnam visa, please apply by yourself at Vietnam Embassy in your country or at Vietnam Immigration Department. For further information, please refer to Consular Department - Vietnam Ministry of Foreign Affairs. We cannot be liable for any changes or cancellation of your visa done by the government. Applicants need to follow all the Vietnamese laws and regulation once entered Vietnam.

Liabilities: Starvietnamvisa is not responsible for any cost or losses accept the order fee, paid fee for the service. If there should be any errors or dispute, the maximum amount of refund is the order/ paid fee. StarVietnamvisa guarantee the visa approval letter is official and issued directly from the Vietnamese govnerment/ Immigration Dep. It is a leagal and valid document, and cannot be changed privately in any case.